GIG-LOG-RAPHY is operated by SOUL.ID, a trading name of Inspired Instinct Design.

I want you to be happy with your purchase. This policy explains your rights and how returns and refunds are handled.

Your right to cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason.

To exercise this right, you must notify me within 14 days of delivery.

Returns eligibility

To be eligible for a return:

• The item must be unused and in its original condition
• It must be returned in its original packaging
• You must contact me before returning the item

As GIG-LOG-RAPHY is a physical printed product, minor variations in print or hand-finishing may occur and are considered part of the product’s character, not faults.

How to request a return

To request a return, please email:

suzi@giglography.com

Include:

• Your order number
• The reason for the return

I’ll reply with return instructions.

Return postage

• Return postage costs are the responsibility of the customer
• Original shipping costs are non-refundable
• If an item is faulty or damaged, return postage will be covered

I recommend using a tracked service, as I can’t be responsible for items lost in transit.

Refunds

Once your return is received and inspected:

• You’ll be notified that the return has been processed
• A refund will be issued to the original payment method
• Refunds are processed within 14 days of receiving the returned item

Faulty or damaged items

If your item arrives damaged or faulty, please contact me within 24 hours of delivery, including clear photos of the issue.

If confirmed as faulty:

• A replacement or refund will be offered
• Return postage will be covered where applicable

Non-returnable items

Items may not be eligible for return if:

• They show signs of use
• They are returned outside the 14-day cancellation window
• They are damaged due to misuse

Contact

If you have any questions about returns or refunds, please contact:

suzi@giglography.com

I aim to handle all issues fairly, promptly, and with as little hassle as possible.